MIB’s 100-Night Trial
We hope you’ll love your new mattress, but if you are not completely satisfied with your purchase, regardless of the reason Mattresses in Black offers a no hassle 100-night money back comfort Guarantee.
Simply email us at email@example.com to arrange the return of your product.
Once we have verified the return of your product or one of our charity partners has picked it up, a full refund will be processed within 24 hours.
Your feedback is important, please briefly explain why you are not completely satisfied with your product, we use this is information to improve our products, it will not impede the return and refund of your product in anyway.
Sydney metro pickups can usually be arranged within a 48-hour period, Monday to Friday 9am to 5pm. Weekend pickups can be arranged and incur a $60 out of business hours fee.
Returns from areas out of the Sydney Metro area may take a little longer and if in remote regions up to 2 weeks. You will be responsible to return the mattress to our nominated carrier or depot, once we receive verification of your mattress arriving at the depot, we will arrange the full refund of your mattress purchase price. Weekend pick ups are available in the Sydney Metro area only.
Terms and conditions of the 100-Night Money Back Guarantee
Mattresses in Black offers the return of a product with a full refund for Mattresses and Pillows once only per purchase.
For the return of faulty goods refer to our warranty conditions.
As it takes a little time to get used to a new mattresses, we do not accept returns before 14 days of use, it’s not uncommon the be uncomfortable for the first 2 weeks, but persevere, don’t just sleep on it for one night and make judgement, you will generally settle into the new mattress within 14 days.
Mattresses must be used with a mattress protector. Stained, smelly or unsanitary mattresses or pillows will be ineligible for refund.
Most returned products are donated to various charity’s or on sold to some organisations, so it’s important they are returned in a sanitary state. Returned products are never resold, refurbished or reused through Mattresses in Black.
All returned goods must be re-packed securely in plastic for transporting (for hygiene reasons carries will not transport used mattresses or pillows unpackaged) – we suggest you keep the packaging or original mattress bag , (fold the bag in quarters and pop it under your mattress or somewhere safe)
The Mattresses in Black 100-night money back guarantee will not be extended to goods that have been damaged by abuse, mis use, neglect, negligence, accident, transport, burning, stains, cuts or water damage.
The Mattresses in Black 100-night money back guarantee is available to the original purchaser only.
MATTRESSES IN BLACK PRODUCTS RETURN POLICY
BLACK MATTRESS 100 -night free return and full refund
BLACK MAGIC MATTRESS 100– night free return and full refund
BLACKOUT MATTRESS 100-night free return and full refund
BLACK NIGHT MATTRESS No return
BLACK ANGEL PILLOWS 60 Day free return and refund
MIB BASES No return or refund unless faulty, proceed as a Warranty Claim
BED HEADS No return or refund unless faulty, proceed as a Warranty Claim