Frequently Asked Questions.
Here are some common questions about MIB.
How does MIB's 100 day return policy work?
Although you need time to adjust to a new mattress, it is a known fact that your body & muscles will adjust to the change of a sleep surface within 14 days, However, we want you to be completely happy with your MIB mattress, for your peace of mind we offer 100 days allowing you plenty of time to try your mattress without the pressure of feeling time is running out to make a decision. If you are not completely satisfied return it free for a full refund. *Check the T&C’s
Why are only some of MIB’s mattresses covered by the 100 day satisfaction & money back guarantee?
Our Black and Black magic range automatically include free return and our money back guarantee
MIB wanted to offer budget conscious buyers the best price possible by not factoring in a return freight fee, which ib=ncreses the cost for everyone, it’s important to us that our custmers are happy and satisfied, if you are unhappy for any reason with your Little Black Mattress or Black Out Mattress, and can return it to our warehouse, it is still covered by our 100 Day Money BLACK Guarantee. *Check the T&C’s
Why are MIBs warranty’s shorter than some online companies?
Quite simply mattress company’s offering, 15- & 20-year warranties are buying consumer confidence.
Under optimum conditions a mattress may last for 15 or 20 years but it’s a misconception that because a mattress has a 15-year warranty you should keep it for that long, in reality mattress should be replaced every 7 to 10 years or less if it’s a very cheap mattress, sceptical? Ask almost any retailer or manufacturer. For hygiene reasons alone, why would you keep your mattress for 15 year? With up to a litre of body fluid loss leaching into your mattress each night, little accidents and the build-up of dust and skin shed over the years, YUKI mattresses can eventually be quite unhygienic, regardless of how clean you are or even if the cover is washable, you cannot remove the imbedded dirt and grime. Think of your as like a pair of your favourite shoes, you wear them in, so comfy, but there is no denying it, after constant use your shoes get dirty and start to fatigue, yes you can still wear them, but they are no longer offering the same support and comfort, mattresses are much the same.
What constitutes normal wear and tear V’s failure of a product?
We spend a third of our lives in bed so your mattress is heavily used, 8 hours per night on average, supporting as much as 300kg, this fatigues the material and padding is falling where as in reality the padding is flattening in the area where your body lies, much the same as carpet tends to flatten on stairs, simply put a warranty cannot cover what is normal wear and tear, most genuinely faulty products will fail fairly early on in their life.
Some indicators of failure (but not limited) would be if a spring protrudes through the surface or side of the mattress, side collapsing, excessive dipping in the centre or side (more than 25mm) and excessive spring noise
MIB’s warranties are very Black and White, straight forward and easy to claim. “Check the T&C’s”
Does compressing and rolling, damage a mattress?
Not at all, in fact you should be reassured that you are getting a very sturdy mattress, in order for a mattresses to recover from compression all of the components used in its manufacture exceeds the quality of non-compressed mattresses, the spring gauge is higher, the edge support firmer and the foams more resilient. The compression breaks the cell walls of the foam layers and an even rate across the whole mattress surface, meaning deep body impressions are much less likely, as the cell walls won’t just break down in the area where you sleep.
If I go to a retail store, I can have Pressure mapping to recommend which mattress is the best for me.
Pressure mapping is a clever selling tool used by retailers to convince you to spend big on the “best” mattress for you (most expensive for them).
It’s very logical, if you are a heavy weight, you will be recommend a firm mattress, average weight and build it will recommend a medium mattress, and a light weight a softer mattress, not surprisingly the heavier and larger areas of your body will be highlighted as heavy pressure ares.
Whilst some consumers feel more confident purchasing with technical guidance our vast retail experience has shown consumers are rarely happy with a mattress that does not parallel with their preconceived ideas of the feel they desired. Yes,there are logical reasons why certain types of zoning and firmness may be best for a person, however personal taste plays a big factor in satisfaction of a product, we all have different taste, just the same as you may like a soft lush pillow and your partner prefers a firm pillow.
Check out our Mattresses in Black guide and you will be well on the way to making an informed decision.
Should I buy a mattress with a Chiropaedic Endorsement?
A Chiropaedic endorsement is not a guarantee to cure or improve a bad back, in truth Chiropractors don’t design mattresses, but rather they offer advice based on the principles of good back care, correct spinal alignment and pressure relief. Mattress manufacturers and designers have a deep understanding of the fundamentals of good back care and have been producing mattresses with these features for years. In order to sell a product with a Chiropaedic endorsement, manufacturers pay a royalty for the right to use the endorsement that gives their product credibility, ultimately this cost is passed on to you.
Delivery will be more flexible if I buy from a store?
MIB’s unique delivery service solves all your problems, you can nominate a safe drop spot at your home, delivery to your place of work or pick up from the carrier’s depot. For a small fee we offer delivery’s between 5pm and 10pm on Mondays and Wednesdays and 10am – 5pm on Sunday in the Sydney Metro area only. We also offer a Black Label delivery service which includes set up and rubbish removal in teh Sydney metro area.
Where are Mattresses in Black made?
Our mattresses are produced in China; we simply couldn’t offer the same quality and value for money if our factory was based in Australia.
Mattresses in BLACK are produced specifically for Australian consumers, surprisingly at present there is no Australian standard in place, it’s very important that our products are safe for both you and the enviormment, there for we have adopted both US and European standards.
Contrary to popular belief importing is not bad for our economy, but rather there has been a massive shift of employment in different directions, such as customs clearance, Stevedores and Dockers, logistics, lbourers and warehouse staff. Not to mention the emergence of online company’s leading to massive growth in both the postal and courier industry.
Are imported mattresses safe to sleep on?
Absolutely, yes, interestingly foreign factories generally comply with mattress component standards set by Europe and the US, at present Australia does not have a standard in place or a regulatory body overseeing the industry.
We follow both the US and European standards, excluding the addition of fire retardants, our mattresses comply with the OEKO – TEX STANDARD 100. Certi – PUR- US and SGS